Welcome to the Terms & Conditions for Flower Delivery Chislehurst. These Terms & Conditions set out the legal agreement between the customer (hereafter referred to as "you" or "the customer") and Flower Delivery Chislehurst ("we", "us", or "our") when you order flowers and related products through our online store. These terms apply to every customer ordering flower delivery services in Chislehurst and the surrounding areas. By purchasing from our website, you acknowledge you have read, understood, and agreed to these Terms & Conditions. Please ensure you read them carefully before placing your order.
For the purposes of these Terms & Conditions:
To place an order for online flower delivery in Chislehurst, you must follow our online ordering process:
If we are unable to fulfil your order due to availability, delivery issues, or other circumstances, we will inform you by email or phone and issue a prompt refund if payment has already been taken.
All products shown on our website are subject to availability. On occasion, specific flowers, foliage, or packaging may be unavailable due to seasonal or supply factors. In these cases, we reserve the right to substitute similar items of equal or greater quality and value, always maintaining the overall style and theme of your order. We will endeavour to contact you if significant substitutions are necessary; however, delivery schedules may take priority to ensure freshness.
Flowers and plants can be allergenic. It is your responsibility to notify us at the time of ordering if the recipient has allergies to specific flowers, pollen, or plant varieties. We provide basic care instructions with every flower delivery. It is the recipient’s responsibility to follow these guidelines to ensure optimal lifespan and enjoyment of the products.
We accept most major credit and debit cards as payment for online flower delivery in Chislehurst. Your payment will be processed securely at the point of order via our payment gateway provider. All prices are listed in pounds sterling (£) and include VAT at the prevailing rate, unless stated otherwise. Full payment must be received before products are prepared or dispatched.
We reserve the right to refuse an order if payment is not authorised or if fraud is suspected.
We deliver throughout Chislehurst and surrounding areas as indicated on our website. Deliveries are typically made Monday to Saturday, excluding public holidays, but variations may apply. You may select your preferred delivery date at the time of ordering, subject to our delivery schedule and time cut-offs.
We cannot guarantee specific delivery times but will endeavour to deliver on the requested date. If the recipient is unavailable at the time of delivery, we may:
It is your responsibility to ensure correct and complete delivery details are provided. We are not liable for failed or delayed deliveries where incorrect or incomplete information has been supplied. We cannot accept liability for delivery problems arising due to factors beyond our reasonable control (such as severe weather, traffic disruptions, or access restrictions).
You may cancel or amend your order so long as the request is received by us at least 24 hours before the scheduled delivery date. Once preparation or dispatch has commenced, cancellations and amendments may not be possible. To enquire about cancelling or amending your order, please refer to our website instructions. Refunds, when applicable, will be processed to the original payment method within a reasonable timeframe.
If you are unsatisfied with the delivered products due to damage or quality issues, you must contact us within 48 hours of delivery and provide photographic evidence. We will, at our discretion, offer a replacement, re-delivery, or a full or partial refund, subject to investigation.
You may include a personal message with your flower delivery. Please ensure content is appropriate; we reserve the right to refuse or edit messages we consider offensive, illegal, or in breach of our policies. All additional items (such as vases, balloons, or other gifts) are subject to their own terms of availability and may differ from images shown.
Flower Delivery Chislehurst shall not be liable for:
Our total liability in connection with any order shall not exceed the total price of the products supplied. Nothing in these terms limits or excludes our liability for death or personal injury caused by negligence, fraud, or other liability which cannot be excluded or limited by law.
All content, images, and designs on the Flower Delivery Chislehurst website are the intellectual property of our business and may not be reproduced, copied, or used for any purpose without explicit permission.
Your privacy is important to us. We process your personal information in line with current data protection laws and our Privacy Policy. By placing an order, you consent to our use of your personal data for the purposes of processing your order, delivery, and customer service. We will never sell your data to third parties. For more details, please refer to our Privacy Policy as displayed on our website.
These Terms & Conditions and any disputes arising from them shall be governed by and interpreted in accordance with the laws of England and Wales. You agree to submit to the exclusive jurisdiction of the courts of England and Wales for the resolution of any disputes or claims.
We reserve the right to update or modify these Terms & Conditions at any time without prior notice. The latest version will always be published on our website; continued use of our services following any amendments constitutes acceptance of those changes. Please check this page before placing each order to ensure you understand the terms that apply at that time.
If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect. These Terms & Conditions constitute the entire agreement between you and Flower Delivery Chislehurst regarding the supply of products through our online store.
These Terms & Conditions apply to all customers placing orders for flower delivery in Chislehurst and the surrounding local areas. Our aim is to provide reliable and high-quality online flower delivery throughout this region, and your satisfaction is important to us.
Thank you for choosing Flower Delivery Chislehurst for your online flower orders.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Chislehurst, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Chislehurst.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
